Is it possible to return the TV?

There are so many cases when people purchased equipment is faulty. If customers are sure that manufacturers or sellers are to blame, he has the right to return the TV back to the store.

For what reason can I return the TV

There are 2 reasons when a device can be returned back to the store:

1. You didn’t like the way it works. The device is fully operational, but something does not suit the client. Within two weeks, you can ask for a replacement or refund. The customer must deliver the goods to the store. The employee will make sure that the TV is intact and the quality is the same as on the day of purchase. It is also necessary to have all the stickers and labels that were originally. The company will return the money or replace the device.
2. The TV was damaged, and the store was to blame. In this case, you need to contact the seller, bring him the goods, and explain what exactly does not work. As soon as he is convinced that there is a breakdown, he will carry out repairs or replacements.
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Note! Not all TVs are products that can be returned if you did not like it. This must be specified in advance..

There are 2 things to consider here: a guarantee and evidence that the buyer is not to blame for the breakdown.

During what period can I return the TV

The TV is returned within 14 days of purchase. But here you must take into account the warranty period. For example, you can request a free repair after 2 years (if the warranty allows). But asking for a replacement will not work.

Attention! In fact, the cases when you manage to return the TV to the store are not so frequent. It is very difficult to prove the client is right.

Refund Policy

If the device is broken, you need to write a statement to the manufacturer. You must do this right away, because after 2 weeks you will not be able to make a claim.

The claim consists of the following parts:

1. Data of the company to which the application is written.
2. Buyer Initials.
3. The address where the response is sent.
4. Phone number. It is necessary that the seller can contact the customer.
5. Signature and date.
6. Time and place of the conclusion of the purchase agreement.
7. What are our complaints about the products.

Now it is necessary to formulate our requirements. You can ask for the following:

1. Return the money.
2. Replace the TV with a device of the same or a different model.
3. Ask for repairs at the expense of the store.
4. Make a discount (its size depends on the degree of damage).
5. Pay for repairs that have already been carried out by another company.

This document will be in duplicate. One of them must be left to itself, and the second should be returned to the store. On your copy, the receiving employee stamps or signs. There are 3 ways to make a claim:

1. Personally.
2. Send by mail.
3. Through an intermediary (it is necessary to draw up a power of attorney through a notary public).

An examination will be carried out. It is paid by the store. But if the examination showed that the buyer was to blame for the breakdown, he should reimburse the seller.

If it was proved that the store was to blame, the requirements specified in the claim must be fulfilled. If the seller still refuses to comply with them, the client has the right to go to court.

When to return the TV does not work

It will not work to return the device if you have not reported a failure within 14 days. The second case - it was proved that the buyer was to blame for the breakdown of the TV.

You must keep the check after purchase, as this is proof that the TV was purchased in this particular store.

Before buying, it is recommended to carefully check the device so that there is no need to return it.