Printers are used for printing in offices, at various enterprises and at home. Continuous improvement of technology has allowed us to create a huge range of printing equipment. In specialized stores you can find various options for printers - from budget models to professional equipment.
If you recently purchased a printer, some questions may arise when using it. Often there is a problem when the device goes into sleep or offline mode, in which it is impossible to print. How to fix the situation?
Reasons the printer might be offline
The content of the article
- Reasons the printer might be offline
- How to remove printer offline
To understand the algorithm for eliminating the problem, you need to know exactly the reason why there was a transition to offline operation. This can happen if you accidentally activate it or when changing the system settings. The most common causes of the printer entering sleep mode are:
- Leaky connection of the USB wire or its departure during the movement of equipment.
- The problem with the paper used, its absence or jam. In some models, at least 5 sheets must be prepared for recognition and getting started.
- Random activation of offline mode.
- Lack of ink in the cartridge. Typically, the system notifies about this in a special dialog box in the lower right corner.
- The device freezes or overheats.
- Lack of appropriate software components, drivers. Sometimes the reason may be an outdated version of drivers and software.
- The virus enters the computer.
- Mechanical damage resulting in chips and boards deteriorating.
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IMPORTANT! Carefully inspect the printer and thoroughly diagnose the equipment. You can contact a service center for accurate and quick troubleshooting.
How to remove printer offline
If you managed to find the reason that caused the technology to enter sleep mode, you can proceed to eliminate it. In general, the algorithm for setting up and restoring printer functions will depend on what exactly led to its transition to an offline state. Perform the following recovery operations:
- Inspect all wires for connecting to a computer and connecting to a power source. Connect them firmly, and if damaged, replace them.
- Assess the condition of the paper being fed into the printer. Remove entire sheets and pieces of jammed paper, then insert everything neatly into place. Restart printing.
- Check the presence and amount of ink in the cartridges. This can be done visually or using a special item in the print status menu. Refill them if necessary.
- Go to the printer’s settings menu and turn off the offline mode if it was set as the main function.
- In the case of an outdated version of drivers and programs, download all the necessary updates, install them on a Windows computer, and then reboot the system.
- If the print queue hangs, try reloading it and updating it.
With the correct implementation of the above steps, the printer should restore normal operation.
If the problem persists, and the equipment does not wake from sleep mode, contact the seller. There you will be provided with qualified assistance.