When connecting headphones to a laptop, there is no sound: how to solve a popular problem?

Headphones are used for various purposes: listening to audio, watching movies or for computer games. This is a great option for those who want to retire and plunge into the world of beautiful music. Headphones also allow you to remain silent so as not to interfere with other people with your actions.

Thanks to modern technologies and the introduction of advanced developments, there are various ways to connect and synchronize devices. The headset can connect with almost any type of equipment. With the right connection, everything should work without problems, and you can enjoy your favorite works. But sometimes problems can occur in which the technique does not provide high-quality sound output or poorly reproduces. In this case, it is worth identifying the cause of the malfunction and eliminating it.

IMPORTANT: First, try restarting the laptop, and then see the volume level. Very often, a lack of sound occurs for these reasons.

Why does the sound disappear when the headphones are connected?

If the usual reboot and re-inclusion of the laptop with the headset did not help to solve the problem, but there is still no sound, you will have to conduct a thorough diagnosis and inspection of all systems. The most possible reasons for the loss of sound are the following:

• Poor headset connection. For the wired version, the problem is rubbing or loose wires, in the case of a wireless system, a low battery level is possible.
• The device is not adapted to a specific laptop model. Unfortunately, not all devices are universal; some manufacturers restrict access to the connection. Check the information in advance with the sellers or on the official product page on the Internet.
• The old version of the driver or their absence on the laptop.
• Outdated version of system software.
• Mechanical damage to the wires and internal circuits in the headset. It is also possible for wires to move away from the speakers.
• Contamination or moisture in the cabinet.
• Incorrect settings for sound output through the headphones in the program.

To accurately know the source of the malfunction, you need to carefully inspect the equipment and determine the malfunction by the method of exclusion. For quick and high-quality diagnostics, contact the service center or return the headset for repair under warranty.

What to do?

The action plan is more dependent on the cause of the lack of sound. If you manage to detect it, you can proceed to eliminate the defects.

1. First, make sure that the reason is in the headset. In this case, when connected to another laptop or phone, the music will play.
2. If dirty, try cleaning the ear cushions and the speaker cabinet. Do not allow water to get inside.
3. Connect the wire to another connector (to connect via Bluetooth, try to synchronize again).
4. After that, check the volume level in the laptop by clicking on the speaker icon in the lower right corner.
5. Go to settings and adjust the signal transmission to the headset. Sometimes sound can be output to speakers.

In case of mechanical damage it is not recommended to repair it yourself. Contact a specialized salon where you will be provided with qualified assistance.