The new keyboard does not work: causes, solutions

Not every modern user understands the importance of the keyboard. Even without any input devices, the computer will start up and be able to fully perform its tasks. But It will be almost impossible to interact with a PC without a keyboard.

A huge number of actions are performed through the keys, and we are so used to them that we do not even notice it. And only having lost this function, you can understand all its necessity. And it is doubly unpleasant when the just bought keyboard refuses to work.

Let's see why it does not work and how to fix it.

The new keyboard does not work: reasons

Often, the reason the device does not work is because internal technical malfunction. But this option is not common for new devices. So it’s worth looking for a problem elsewhere.

Most often, the keyboard refuses to work for one of these reasons.

Incorrect connection

There are two ps / 2 connectors on the motherboard. They can be easily confused. When you connect the device, you have to put your hand behind the case. At the same time, the desired connector is not visible, therefore, an error is possible.

Dead battery

For the operation of wireless designs are used built-in batteries. And after a couple of months spent in the warehouse, they are likely can be discharged.

Incorrect software

For the operation of almost all external elements of the computer, drivers or special software are needed. And maybe for your keyboard need a special driver.

ATTENTION! If you find a technical malfunction, do not try to fix it yourself. It is better to take the new device under warranty to a service center. Otherwise, you risk losing the guarantee without receiving a working tool.

How to fix the problem

Having established the reason, you need to choose a way to fix the problem.

Wired devices

For wired input devices initially make sure the connection is correct. See if the wire is fully inserted. Sometimes a separate USB port may not work. Try swapping wires with already connected and working devices.

Wireless devices

With wireless, things are a little more complicated. First, make sure that the power supply is working and has a charge. Perhaps he was discharged while lying on the shelf of the store.

Often, to save energy, the power on and off buttons are installed. Check its availability and make sure it is on. If the connection is via a bluetooth module, make sure it is turned on and in visible mode.

Driver Verification

A general rule will be checking software and drivers. If the computer sees a new device, but cannot determine how to work with it, then you should look at the official instructions. This will allow establish the need to install additional software. You can download drivers from the manufacturer’s website.

Advice! During the search and installation of software, you can use the on-screen keyboard, it will make an excellent temporary replacement.

If all the above manipulations do not give a result, then you should contact a service center to replace or repair your keyboard. You should not try to disassemble the device yourself, this will lead to a loss of warranty and the inability to return a non-working model.