If you encounter a problem - a relatively new, modern model of the printer prints one document all the time and does not going to stop, does not respond to button presses, you need to try to figure it out on your own or turn to to the master.
Reference! It is difficult enough to immediately determine the cause of the malfunction. The causes of each problem can be many. And in order to find it guaranteed it is necessary to go from simple to complex. Let's understand why the printer constantly prints the same thing and how to fix it.
Device stop
The content of the article
- Device stop
- Clear print queue
- After cleaning the queue, printing continues
A document sent to work with a large number of sheets can cause a device malfunction, create problems in the form of idle ink cartridge, paper sheets. If this happens, there are several ways to stop it.
- The most effective is to turn off the device. This can be done with the button, pulling out the power cable from the slot, emptying the paper tray - this will also stop the work.
- You can also disconnect the cable between the computer and the printer. But this will work if the document has not yet been sent to the memory of the printing device itself. After reconnecting, returning paper, work will resume.
Clear print queue
To stop completely, do the following:
Attention! Depending on the installed version of Windows, item names may vary. But the principle is the same.
- Start Menu - Control Panel
- In the window that opens, select "Equipment and Sound" - "Devices and Printers" - "Printers and Faxes". Here is a list of all the once installed printing devices. Select the active printer / MFP (there is a green daw opposite it).
- We click on the printer with the right button, in the menu that opens - “View print queue”
- In the window that opens, we see all the documents that were sent for printing. Delete them, clear the print queue.
Everything, now your device is ready for further operation.
After cleaning the queue, printing continues
Maybe this also happens - the queue is reset (checked several times), the tray fills up - the device starts to work in a frantic rhythm. Paper is removed - it stops, it is added - it continues to work. Moreover, there are still no files in the queue. What to do, how to stop it?
A possible reason is that the document is too large in size or sent too many copies. And in the window it does not show the number of documents to print, because the device itself has a certain memory buffer where documents sent for printing are thrown off. At the same time, they are deleted from the computer’s memory — they are already printed for it, and the printer continues to perform the task. For him, it has not been canceled.
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To stop the operation of the device, you must restart it. Turn off the power supply, wait a few minutes, turn it on. If this does not help stop printing, then restart the computer as well. Count down a few minutes, turn it on. - If this has not cooled the desire of the device to work, then we resort to extreme measures. Firstly, we check how much the fresh driver costs, if necessary, update it through the manufacturer’s website. The second thing to do is to try to completely remove, and then reinstall the printer.
Important! Install only drivers from the disk supplied with the device or take it from the manufacturer’s official website. This will greatly simplify the work, relieve many problems.
We have considered the simplest ways to combat the incorrect operation of the device. If all else fails, contact a specialist.
