Now it’s hard to imagine working at a computer without a mouse. This is such an indispensable element that, when it loses its working capacity, the user feels like without hands. We will talk about common problems with the device and how to fix them in our article.
The computer stopped seeing the mouse: what to do
The content of the article
- The computer stopped seeing the mouse: what to do
- The computer does not see a new mouse: what to do
- Why does the cursor freeze in one place and not move
In the event of a malfunction in the mouse, you can independently detect its source. As a rule, most defects are repaired on their own. Faults are divided into two types, technical and software.
Technical reasons:
There is a problem in the USB port, to check the operation, connect any device to it (flash media, etc.). The connector may be mechanically faulty (damaged or missing contacts), or clogged with dust and dirt, and therefore does not see a wired mouse. In the first case, the help of the SC will be required, in the second situation, carefully clean the port from foreign inclusions.
The computer simultaneously serves a large number of connected devices, which can cause unstable operation of individual elements. Try turning off all devices except the keyboard and mouse, reboot the system and check the restoration of functionality.
Technical sources depending on the type of model (wired or wireless):
The wire is damaged. You can diagnose the problem yourself: twitch the wire, and if the mouse resumes work, then the cable is out of order. Then find the place of the break, and use the soldering to repair the defect. Otherwise, buying a new model will be cheaper than carrying it to a repair shop.
IMPORTANT. Service in the SC does not guarantee a long and stable operation of the device.
Low battery. Turn over the device to check this. If the LED is off, charge or replace the batteries. The laser mouse does not have external illumination, in this case, just set the elements to recharge.
The input on the mouse itself does not work correctly, it is checked in the same way as the USB port. Communication failure. Sometimes occurs in Bluetooth and Wi-Fi mice. To fix the problem, restart the computer.
Software issues:
The device driver is damaged. For verification, we will use the Start menu - Control Panel - Hardware and Sound - Device Manager. In the last section, open USB controllers and make sure there are no question marks next to the list of devices. If they are, go to the manufacturer’s website and download the current version of the program, install.
PC is infected with a virus. For diagnostics, scan your computer with an anti-virus application and delete detected malware. In more serious cases, a system reinstall may be required.
REFERENCE. For verification, it is not necessary to use a paid utility; on the Internet, there are free demos (for 30 days) and free analogues.
The USB port is temporarily not functioning. In this case, open sequentially: Control Panel - Power Options - USB Settings - Temporarily disconnect USB. Turn off the last section and save the changes.
Your computer does not see the USB input. When booting the system, go to BIOS (DEL or another button), follow the path Advanced (Integrated Peripherals) - USB Configuration. In the last section, check the USB Functions and USB Controller items. If they are disabled (Disabled), activate them.
Failures in the OS are generally resolved by rebooting or restoring the system.
The computer does not see a new mouse: what to do
If the PC does not detect the mouse at the first connection, the cause can be either specific or common reasons.
Error connecting device. You should check the correct connection to the computer (USB or PS / 2), make sure the reliability and tightness of the contact.
Lack of computer power related to the power supply. This problem may occur in prefabricated PCs, where this unit is not always able to ensure stable operation of all connected elements. In this case, the replacement of the nutrient node will be required.
The computer has an outdated driver. There are two ways to fix the problem:
Go to the Device Manager (in the above way) and check the current versions of utilities, if available, agree to install them.
If the system displays a message that the latest updates have already been installed, download the installation disk (supplied with the device) and install the necessary program. Or, if there is no disk, go to the site of the mouse manufacturer, download the necessary application from it and install it.
ON A NOTE. As a rule, the necessary software package is installed automatically the first time you connect the gadget.
Software incompatibility, indicates a computer does not meet the system requirements of the model. The latest gadgets may not be supported by legacy Windows systems (98 and 2000, a problem may occur with Vista and XP), primarily for game controllers.
REFERENCE. According to user reviews, the incompatibility defect often occurs on Windows 10, which is explained by the imperfection of this system, which requires refinement. In this case, there are 2 ways: buy a new mouse or install another system.
Conflict with the driver available on the PC. The problem arises when, for example, the native mouse is installed for the gaming mouse. In this case, you will need to disable the main driver.
Why does the cursor freeze in one place and not move
The situation may arise for the following reasons:
- The device is dirty. Check the bottom of the gadget, remove any dirt, if any, and thoroughly wipe the device with a dry cloth.
- A possible software failure is resolved by rebooting the system.
- The batteries are running out (if you have a wireless mouse).
- Incorrect inclusion. Some models on the bottom surface contain a special button that activates the operating mode. When working with a Bluetooth device, make sure that this option is activated. For Wi-Fi models, you need an entrance to the router and a special protocol number.
To maintain the mouse in working condition, you must follow these recommendations:
- avoid contamination of the device and immediately remove them when they appear
- check the integrity and performance of the USB connectors, they can fail - mainly on the front of the PC, where there is a high risk of foreign particles and dirt.
ON A NOTE. For physical protection of the USB ports, special plugs that protect against dust can be purchased.
The computer must have the latest drivers installed. On the Internet it is easy to find programs for checking for updates: Driver Pack Solution, Driver Hub, etc.
We hope that our article has helped you solve the problem with the mouse. Good luck
