Debtors' apartments are often disconnected from the gas network, which leads to inconvenience and complications in everyday life. But what if they cut off the gas in a private house, what to do in such a situation and how to solve it in your favor? If you are the owner of a detached house, then you probably do not want surprises on your site.
We are sure that you do not like strangers, whoever they are. Learn more about your rights and responsibilities. You will gain confidence that everything will be in order with the gas supply and with your property.
In the course of studying our article, you will familiarize yourself in detail with the provisions of the regulatory enactments. We have collected important information and presented it in a convenient form. Read everything to the end, and you will know how to act in a given situation.
The content of the article:
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When can the gas supply be cut off?
- Gas cut-off in a private house
- Gas cut-off without notifying the subscriber
- How to return gas to a private house?
- How to protect yourself from misconduct?
- Nuances of paying for gas
- Conclusions and useful video on the topic
When can the gas supply be cut off?
The rules for disconnecting from gas supply take into account the interests of bona fide payers. The sphere falls under the control of the executive and legislative authorities, the Government of the Russian Federation and the State Duma. State bodies adopt regulations and codes. In some cases, conflicts between consumers and suppliers require the involvement of lawyers.
The gas transportation company has the right to suspend the fuel supply without a court decision, if thereby does not violate the restrictions prescribed in the legislation. The government has established the procedure and conditions under which companies can or must turn off / cut off gas.
They were prescribed in Part VIII Government Decree No. 410 from 05/14/2013 together with changes from 10/06/2017. The sphere is also regulated by Resolution No. 549 from 21.07.2008. Since 2019, only gas supplying (gas transmission) organizations have been selling gas.
Gas cut-off in a private house
In point 80 PP No. 410 there is a list of cases when the company cannot turn off the gas without notice. The right to terminate supplies arises after 40 days from the date of the 1st notice and a 20-day period after the 2nd.
The appeal is made in writing, handed over personally or sent by mail.
If a letter is sent by mail, subscribers sometimes do not have time to receive it, in which case you can check yourself if there is a debt
Fuel will not be turned off without notice in 7 cases:
- The subscriber did not pay for gas in full for 2 billing periods in a row.
- The consumer does not allow the gas distribution or other company for maintenance or repair of gas equipment. The rule applies to intra-house (VDGO) and intra-apartment (VKGO) communications. The norm also applies to private houses. After the 1st non-admission, the right to turn off the gas will not appear.
- Expired maintenance contracts gas-using equipment. One of the parties tore up the agreement.
- Gas lines have expired.
- The citizen provided inaccurate or false information about the amount of fuel consumed, violated the clause of the agreement about this.
- The customer has used other equipment than the one referred to in the agreement.
- A notification was received from the gas distribution organization about the non-compliance of gas communications with the standards.
The supplier has the right to stop the gas supply, including by dismantling. The pipe will not be cut if the debt is small and the fuel has not been cut off in the past.
Before turning off the gas supply in a private house, the company will ask if the owners can pay for gas in principle. If they are sure of the ability to pay, communications will not be touched.
Cutting the pipe with the subsequent restoration of gas supply costs much more than debt - in some cases, the difference reaches 10 times
The cutting / disconnection work is carried out by the distribution organization. In addition to its emergency dispatch service, specialized organizations are engaged in dismantling under an agreement with a client. The latter sometimes conclude their agreements with the gas distributor, and he is already doing the work.
In both cases, the costs are charged to the debtor. The gas pipe will be reconnected after payment of the debt, dismantling and reconnection.
Gas cut-off without notifying the subscriber
Suppliers are informed about gas leaks, probable accidents, possible safety problems. Companies notify gas distribution organizations, inspections, and consumers themselves about this situation.
IN NS. 77 PP No. 410 there is a list of cases when the supplier will have to turn off the gas:
- there is no draft in ventilation ducts, chimneys;
- human I arbitrarily connected the device to the gas network;
- equipment for automatic gas shutdown with deviation of parameters outside the normal range has deteriorated;
- tampering with such equipment;
- there is a malfunction on the gas equipment inside or outside the house or it is dismantled;
- during the operation of gas-using devices, the air is supplied in insufficient quantities.
In addition to turning off the gas, there are many fines for violating safety measures when using gas. More details about which you can read in this material.
The supplying company will send a notice to the housing control authority, which will inform the consumer. He will be given time to fix the problem.
The state obliges subscribers to contact the gas distribution organization, but it will be possible to resolve the issue personally if the malfunction was caused by external factors.
Specialists should deal with the insertion into gas communications - some citizens perform their own manipulations at the design stage and, as a result, pay a huge fine, besides other expenses
A similar procedure applies in the case of circumstances from NS. 78 of the above resolution, in the 1st and 3rd subparagraphs.
We are talking about cases when the gas supplying organization can cut off gas, but has the right to continue deliveries:
- Consumer attached the pipe to the main branch, cylinder installation or other fuel source. As a result, he will be issued a fine for unauthorized gasification.
- The subscriber did not invest in the period to fulfill the instructions.
- The client reinstalled gas appliances in the house and equipment outside and did so in violation of safety standards.
The measure to cut off the gas supply is carried out with minimization of damage to the consumer. The subscriber will be notified in writing about the gas cut / stop date and the reasons that served this - within 1 day after work.
How to return gas to a private house?
The subscriber will receive gas again if the reasons for the shutdown are eliminated. The gas supplier will check the information in the next 24 hours after the corresponding notification. Gas will start flowing again within 2 days.
For reconnection after the cut, they contact the company that owns the gas pipeline near a private house: Gorgaz, Raigaz, gas distribution structures of Gazprom, etc. They take with them a passport, housing documents, receipts and other evidence of the absence of debt and the elimination of the reasons due to which the gas was cut off.
In the next month, the pipes will be assembled, after which the supply will be resumed. In the summer, with a heavy workload of teams, you have to wait more. If the supplier does not comply with the time frame without good reason, then you need to complain to the following instances.
After cutting the pipe, many stages will have to be repeated, overlays often happen, as a result of which you need to do without gas for up to a month and a half
At the end, the subscriber will be given an act on the resumption of fuel supply. The document will indicate the parties, a list of work to restore the gas supply and the grounds for their implementation.
How to protect yourself from misconduct?
Restrictions apply during the heating season. Suspension or restriction of fuel supply should not affect the suitability of the home in terms of living conditions. The concept is interpreted in different ways.
The supplier has the right to cut the pipeline if there is a security problem. The gas is shut off both in winter and in summer, referring to this nuance. As long as the danger persists, the contractor will refuse to reconnect.
Subscribers should defend their rights in 6 cases:
- the contractor violated the clauses of the contract;
- the gas was turned off after the debt was repaid, including fines, while the cost of the work was required to be compensated;
- the rules for the provision of public services were not followed;
- third party property was damaged due to gas cut;
- the performer violated the rights of other people living in an individual building (house, cottage, etc.);
- the fuel supply during the heating season was unlawfully stopped.
The positive response to a complaint depends on where the person applies. Officials of the prosecutor's office and housing inspectorates sometimes do without their own conclusions and refer to the clauses of the decisions that guided the supplier.
As a result, you will have to go to court. In this case, the circumstances of the shutdown will be analyzed in detail, including the procedure for the gas company. You can complain to the court right away, instead of the prosecutor's office.
The interruption of supplies in the winter puts residents in an uncomfortable position, and dismantling the pipe at this time often leads to damage to the equipment.
Correctly counted debt cannot be challenged. Even if socially unprotected categories of citizens live in a private house: people with disabilities, people with cancer or large families.
In this case, the suppliers have the right to cut off the gas, but they take into account whether the family can pay. In case of lack of funds, there is an option with installments. The issue is decided in management companies, it is enough to apply with a statement.
You cannot leave without fuel in the cold season for non-payment. The structures of Gazprom mezhregiongaz do not turn off gas for debt, if the client does not have an alternative for heating, and the issue of security is not raised in principle. Exceptions do happen. Such actions without a court decision clearly violate the law.
Nuances of paying for gas
In the legislation, the subscriber is obliged to pay for the gas used by the 10th day of the month after the previous period of consumption. This is discussed in Art. 155 of the Housing Code.
IN PP No. 549 the norm was supplemented: a different payment procedure was allowed, if it was stipulated in the contract. Article 544 of the Civil Code confirms this possibility for energy payment. The obligation to pay for the gas consumed by the consumer arises with the onset of the billing period and the first actual supply of fuel.
The figure shows a receipt for 2014: consumers with gas meters need to enter data in the "Current readings" column
The amount of charges is calculated according to the volumes determined by the flow meter. Consumers without a metering device pay for the consumed fuel in accordance with clauses 32-38 PP No. 549.
When calculating, use norm for 1 person taking into account the volumes for cooking and heating water. Additionally, the area of the heated rooms is taken into account. The amount of payment is determined at retail prices for the population in the constituent entity of the Russian Federation. Regardless of the availability of the counter. There is no need to pay for the time of absence, including if there is no gas meter, but you will have to warn you about your departure.
The cost of fuel is reduced by federal and regional benefits. At the national level, the subscriber can be completely exempted from paying for gas. Social support is not always discounted, so fees may not change.
Conclusions and useful video on the topic
A special case of gas shutdown at an individual site:
Cutting off gas to an individual house for a large debt with a comment from the head of the customer service:
Enough 2 months delay to remain without gas. Owners of private houses should read the laws in more detail, they will be cut off from communications in the first place. In the summer, shutdowns are made due to debts, state of technology, and unauthorized actions.
In the heating season, the situation is more complicated. At this time, they do not have the right to cut off gas for non-payment. Gas companies sometimes cite forced measures to circumvent the law. Consumers should remain vigilant and increase legal literacy. Reconnecting gas can cost tens of thousands of rubles.
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