A pipe burst in an apartment or on the street: what to do, where to call in Moscow - Setafi

One of the first questions that arise if a pipe burst is where to call. You need to contact the dispatch service, which works around the clock. Moreover, you can call not only the company that serves the house, but also a single dispatch center. How to act in difficult situations, and how to protect your rights, is described in detail in the article.

What to do first

You need to figure out where to call if a pipe bursts on the street, but first of all, you should completely shut off the water supply. Even if it comes in just a drop, the consequences can be quite serious - flooding neighbors, getting burned. Therefore, you need to act immediately:

1. Shut off both taps that are installed at the junction of the radiator with the heating system.
2. Substitute a basin or other container under the injury site.
3. Tightly wrap a thick rag around it.

Where to call

If a pipe burst in an apartment, you need to figure out where to call in Moscow. There are 2 options:

1. Contact the dispatcher of your management company or HOA. It works around the clock, the phone number can be checked on the website or in 2GIS.
2. If the phone cannot be found, you can also report that the battery has broken through to the Unified Dispatch Center by calling +7 (495) 539 53 53. He also works 24/7, you can contact in any emergency.

Who is responsible for the impulse

After the accident has been eliminated, it is necessary to continue to figure out what to do if the battery in the apartment bursts. When the repair is over, it should be determined who is to blame. The answer to this question depends on the location of the gust:

1. The management company or the HOA is only responsible for the riser, a pipe fragment going to the first valve, and the valve itself. This is a common house property, which the utility company should monitor.
2. If the radiator itself broke down, the pipes after the first valve, then the owner or the tenant is to blame (in case the accident occurred precisely after his actions).

It is clear where to call if the battery has burst. But after the repair, the most important thing is to determine the defendant, who will compensate for the damage and perform related work. This will be the owner or management company. Moreover, if it is proved that the accident occurred through the fault of the owner of the apartment, it is he who will be obliged to compensate for the damage, even if we are talking about common house property.

For example, a repair was made without the permission of the company, a radiator, a faucet or a pipe fragment with installation errors were replaced. Or the pipe is damaged as a result of impact, other mechanical influences. Then you need to understand what to do if the battery breaks. First, the owner calls the dispatcher, and after that he will be obliged to compensate for the damage to the neighbors.

Drawing up an act and determining the amount

If the heating pipe is leaking, it is clear where to call - the dispatcher. He sends a locksmith to the address, who fixes the accident. Further (perhaps in a few days), the company must form an official commission that comes to the apartment, inspects the accident site and draws up an act. It captures the following data:

• address;
• Name of the owner;
• date, time of the accident;
• detailed description of the consequences.

Even before the commission arrives, it should be determined where to call in Moscow if the heating battery is leaking. It can be either a single dispatch center or a specific office of the management company. Further, after drawing up the act of signature in the document put:

• owner;
• victim (it is necessary to invite neighbors);
• each member of the committee.

Even if you correctly perform the first steps and figure out where to call if the battery breaks, you need to carefully consider the preparation of the act. Even before that, you should take a photo of yourself and your neighbors in order to immediately fix the actual damage.

If it is clear that its amount can be quite large, it is necessary to conduct an examination, and as soon as possible. The appraiser goes to the house and fixes all the damage in the appropriate conclusion.

Determining the exact amount of damage when the battery in the apartment broke through is carried out:

• voluntarily, if all parties agree;
• through the courts if anyone disagrees.

Moreover, you need to understand that even if the owner refused to sign the act, this does not mean that he will not be liable. A refusal note is entered into the document, after which the injured party can protect their rights in court.

Now it’s clear where to call in Moscow if a pipe burst. First you need to turn off the tap, prevent leaks if possible, change containers if they are full. Then they immediately turn to the dispatcher and photograph the scene from different angles. Next, draw up an act and determine the amount of damage.