Where to go if there is no heating: how to call and complain

If you have problems with the application of heat, need to be addressed urgently, especially in the winter. The first thing you need to determine - the temperature in the apartment. Depends on it where to go if there is no heating.

For emergency calls need to address the problem of the management company, as well as dispatching service provider. If this method does not solve the problem, it is necessary to resort to more radical methods, which we describe in our material.

The content of the article:

  • Determination with heat problems
  • Why do we need an act?
  • supplying heat Norms
  • If the expert has not arrived
  • What to do if you do not give heating?
  • Where to write the application if there is no heating?
    • Option №1 - treatment in housing inspection
    • Variant №2 - a complaint to the Federal Service
    • Option №3 - a lawsuit
    • Option №4 - an application to the local prosecutor's office
    • Option №5 - treatment in the receiving President
  • Conclusions and useful videos on the topic

Determination with heat problems

While riding specialist, you can manually determine the cause. For measurements require regular room thermometer. measurement error is high, but it is necessary to determine the approximate temperature difference in the rooms. If the temperature is lower than normal, you need to understand the causes and understand how to get rid of the problem.

To determine the approximate temperature values ​​need to have a hand in the riser and the register, which is located in the next room. This method is suitable for private homes. If the problem with heating occurs in the home, where a lot of apartments, it is necessary to interrogate the nearest neighbors.

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Reasons pepeboev heat supply to the heating system

The reasons for lack of heat or too low temperature of the system may be a malfunction of the central heating systems, and technical disadvantages circuit within the apartment / house

Postponement of the emergency system status

heat delivery can be delayed due to untimely repairs. Postponement of inclusion should be considered supplier

Outdated or equipment fouling

Feeling cold, dampness can occur due to clogged sediment batteries and pipes, which significantly affects the rate of heating

Errors during the installation of new devices

Installers, manufactures replace the old batteries with new radiators could be mistakes

Prohibited alterations

The lack of heat or too low temperatures can occur in residents of one entrance, if any of them are illegally converted the heating systems of apartment

Violation of the rules of heat supply

The cause of cold in the house / apartment can be a violation of the process heat supply heating staff

Errors in the building insulation device

Cold in the apartment or house can be felt due to the accumulation of condensate in the insulation. This is due to the illiteracy rate calculations and violations technology

Suddenly overdue emergency

Do not apply heat to the house can for urgent removal of suddenly arisen emergency in centralized heating systems

Reasons pepeboev heat supply to the heating system

Reasons pepeboev heat supply to the heating system

Postponement of the emergency system status

Postponement of the emergency system status

Outdated or equipment fouling

Outdated or equipment fouling

Errors during the installation of new devices

Errors during the installation of new devices

Prohibited alterations

Prohibited alterations

Violation of the rules of heat supply

Violation of the rules of heat supply

Errors in the building insulation device

Errors in the building insulation device

Suddenly overdue emergency

Suddenly overdue emergency

If the riser hot and heating devices are not pleased with the warm, likely to hit air system. In this case, the problem will be resolved in a few hours. In addition to the gas concentration, the cause may be imbalance in the system or the failure of the radiator. If the neighbors do not have these problems, then the reason is able to pipes and appliances in the apartment.

If the temperature values ​​being equal, this indicates a problem with the heat throughout the house. In this case, you must check with your neighbors if they have similar problems. Most often equal temperature indicators confirm the existence of problems in the general communications.

Do not expect a speedy resolution of the problem. It is better to connect the electric heater, and not wait for lowering temperature to a critical level. But how to choose a good heater for the home, in the next material.

Not later than two hours after the call to the dispatcher service, the expert has to come. In addition to identifying a fault in the heat supply system, it is obliged to take readings, and document the lack of supply of heating.

His responsibilities include the preparation of an act. This document is drawn up in two identical copies, one for the owner.

radiator replacement

According to the law the management company responsible for the overall property houses to which heating registers and internal pipes are not relevant. Responsibility for this lies owner of the apartment. In this case it is necessary to make repairs at its own expense

Why do we need an act?

The document confirms the poor quality of services, and is the basis for the treatment of thermal energy consumers in the court, the supervisory authorities, as well as receive the allocation.

To act was valid, you must comply with:

  1. Avoid artificial increase of temperature in the test apartment.
  2. To convene the commission.
  3. Notify the representative of the housing service and the service provider.

On the day of preparation of the report, all the heating devices should be turned off. In drawing up the document fixed the lack of heating supply services, so factors affecting the measurement, should be excluded.

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Calling the commission to measure the temperature

If the radiator is not transmitted into the room a sufficient amount of energy required for the formation of normative temperature background, you need to call a representative of the supplier company

Temperature measurement and drawing instrument

The temperature should be measured in all areas, and on the basis of measurements made act

Turn off electrical appliances before measurement

For about the temperature in the room must be well in advance of actual data, at least one hour, turn off the electric heaters

If the utility does not respond to the client request

If communal services have not responded to the complaint the owner of the premises, the complaint together with a copy of the act is applied to the prosecutor

Calling the commission to measure the temperature

Calling the commission to measure the temperature

Temperature measurement and drawing instrument

Temperature measurement and drawing instrument

Turn off electrical appliances before measurement

Turn off electrical appliances before measurement

If the utility does not respond to the client request

If the utility does not respond to the client request

The Commission shall make the room temperature measurements and compare to the standards, taking into account the ambient temperature fluctuations of the environment. Indoor air has to be warmed up to 18 degrees Celsius. Slight deviations in the range of 2 degrees upward or downward.

supplying heat Norms

The text of the Standard describes the standards and permissible deviations from it, when the heat supply in different types of buildings.

Thermometer

To measure the temperature background is necessary not only in living rooms. In the dressing room, located separately from the bathroom, the thermometer should not show values ​​of less than 18 degrees Celsius. On landing, the temperature should not be much below 16 degrees Celsius

Throughout the season, when the heat is supplied, heat is delivered to consumers without interruption.

The decision N 354 of the Government established the following possible interruptions in the supply of heating in homes:

  • Lowering the temperature can not exceed a total of 24 hours per month.
  • Lowering the temperature in the room 8 -10 degrees should not exceed 4 hours (at a time).
  • Lowering the temperature in the room to 10 -12 degrees should not exceed 8 hours (at a time).
  • Lowering the temperature in the room to 13 -16 degrees should not exceed 12 hours (at a time).

If the service provider fails to comply with these regulations, he is liable to consumers. For each hour of delay in excess of the permissible period indicated in the decision, the service fee is reduced by 0.15%.

If there are multiple violations, the supplier may incur administrative or criminal liability, depending on the severity of the consequences. For more details on the parameters of a comfortable microclimate in a residential area can be read in this article.

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Temperature standards in the apartment

The temperature in apartments and private homes that are connected to district heating, should not fall below + 18º C.

The temperature in the room corner

A favorable temperature for living rooms in angle should amount to + 20º C

Standards temperature in the bedroom

The normal temperature for sleeping in the bedroom are considered to + 18º and + 22º for baby

The temperature of the water treatments

To receive hygiene without the threat of getting diseases in the bathroom must be a minimum of + 25º C

Temperature standards in the apartment

Temperature standards in the apartment

The temperature in the room corner

The temperature in the room corner

Standards temperature in the bedroom

Standards temperature in the bedroom

The temperature of the water treatments

The temperature of the water treatments

If the expert has not arrived

The fact of absence of the representative district heating supplier on call should not go unnoticed. It is necessary to repeat the call to the dispatching service and say a violation of the order of service. Require clarification and tell of his intention to write a complaint to the supervisory authorities of their activities and the higher authorities.

Should require explanation on what basis delay occurs. It is necessary to insist on immediate delivery specialist for communications inspection and be reminded of its obligation to make an act.

dispatcher

Do not be amiss to record the conversation with the dispatcher, it can not warn about being recorded. These records serve as evidence in court

After talking with the manager you need to dial the number of the chief engineer and director and briefly explain the essence of the situation, clearly naming and address the cause of the backlog of claims. Report an absence of response to a request addressed to the dispatching service, mentioning his intentions to file complaints on the organization as supervisors.

We require to fix the problem in the near future and provide a travel specialist for the inspection of the heating system. It is necessary to mention the drafting of collective complaints, if the problem with the heating supply is present in all the building's residents. In most cases, this will be enough to attract the attention of public services.

you will also be interested to know what to do and where to call if cut off electricity.

What to do if you do not give heating?

After the arrival of the specialist and the receipt of the instrument, you need to make copies of the document. They are needed for the planned number of applications.

A sample of the claim

Next, you need to take a sample, and to prepare the text of the claims. The content should reflect the essence of the problem, a summary of the situation and offer to resolve the issue in the pretrial order. If you have any health problems during the heating off, you need to indicate this fact

Additionally, you can write that in addition to the recalculation, legal costs and compensation received for moral damage, will require a penalty. Write that you are planning to rent an apartment and through the court will require compensation for rent expenditures.

Private company is not profitable to bring the dispute before the trial. For this reason, the claim often meet in the pretrial order. two copies of the claims must be prepared.

To claim you need to make copies of the documents:

  1. Act without heating.
  2. A copy of the service contract.
  3. Copies of receipts for timely payment of utility services.
  4. Certificate from the medical institution.

The above documents must be sent to the service provider by mail. This must be done by registered letter with acknowledgment. When the letter is delivered, the sender will be notified of the receipt of the letter by the addressee.

reception utilities

If no mailing time, then the documents you need to personally bring the supplier of utility services. You must come to the reception to the manager and file a claim, to talk and come to an agreement

It is important to check that both copies of the complaints put stamp and registered as incoming documents. This should be done regardless of what was agreed.

Within 2-3 days in writing to come back. If the heating supply is not resumed, it is necessary to move to the next stage.

Where to write the application if there is no heating?

No need to wait for the expiry of the three-day period. The issue with the heating must be solved by all available means. One of them - to address administrative complaints to regulatory authorities, including by telephone. The first step is to prepare the text of the complaint. They can be sent by mail or via the Internet.

Here is a list of organizations, which call on the heating:

  1. Territorial department of housing inspection.
  2. Rospotrebnadzor.

If you draw up your complaint by mail, you must attach to the application copies of documents confirming the illegality of actions of the management company or service provider. Please attach a copy of the certificate of the absence of heating and circulation of the organization, which remained unanswered.

Option №1 - treatment in housing inspection

Public utility workers are afraid of citizens in housing inspection, so before you apply for a verification call to the head of the management company. Consider reviewing your claim, after calling the registration number, the problem may be solved at this stage.

The text of the complaint in the YLD

If no response, it is necessary to write a statement in housing inspection of this pattern. It needs to be supplemented with personal data, write address of residence and the location of the management company. It is necessary to send the complaint by registered letter with acknowledgment

If you send a complaint via the Internet, you first need to go to the site housing inspection, which geographically belongs to the location of the management company.

The process will be described as an example YLD of Moscow.

website YLD

On the site you need to find the section where they take the complaints of citizens. It is located on the main page. Then click on the "Citizens' applications" section and in the opened list select "Electronic reception"

On the next page, you must stay and learn the rules of the electronic filing appeals. After getting acquainted with the rules you need to click on the link under the rules.

This will open a form that must be filled.

Form of address in YLD

At the bottom of the form, attach the scanned documents, and write a text of the address. The text can not exceed 4000 characters. The size of the attached file can not exceed 50 MB. Permissible attaching photos

Be sure to specify the method of obtaining a response from the YLD. Result treatment will be sent by email, if you specify it in the application. Is available to receive a response by registered letter, but in this case the result will have to wait much longer. On average, processing complaints goes from 2 to 5 days.

After processing the application YLD check the activities of the management company. If the violation is confirmed, the YLD can take away a license issued by the management company. Without it, the organization will not be able to continue. .

Variant №2 - a complaint to the Federal Service

Write an appeal is possible using the text, which was drawn up for the complaints YLD. You need to make small changes, pointing to the violation of consumer rights as well as the management company is not fulfilling its duties.

In the text, constitute a claim should reflect the request for verification. Next to the text of the complaint to make copies and send a registered letter.

You can still write to the Federal Service on its official website or through the portal of public services. Filing process is shown using the second method. To do this, you need to be registered on the relevant website.

Personal Area

It is necessary to go to the Members Area and click on the tab "Service catalog". From the opened list you need to select the section "authorities." the necessary supervisory authority located in this tab

In the list of services you need to select the fifth item from the top. After that, it moves to the tab with information about the service, which will be a link at the bottom to go to the organization's website. On the site you need to find the electronic waiting room, and then choose the territorial department of Rospotrebnadzor. The system will translate into the desired site, where you must fill out a form.

Option №3 - a lawsuit

Another effective way to get a management company to fulfill its obligations - apply to the court with an administrative lawsuit. To do this, use the services of a lawyer who has experience in the courts with management companies. It is important to find a specialist versed in housing law.

He needs to show all receipts, documents, requests and records of conversations. Together with a lawyer you need to make a claim, which will be specified all the claims against the company. In addition, the document must contain the claim for reimbursement of costs incurred by the consumer due to the lack of heating.

A sample statement of claim

Sample text writ is as follows. By the claim must be accompanied by a list of the documents confirming the material costs. If during the trip occurred exacerbation of chronic diseases, it is necessary to attach a certificate from the medical institution

If problems with the application of heat arisen in the apartment building, it is necessary to attract the neighbors and write a collective statement. Claims responsible owners and tenants share a high probability to be satisfied by the court. The defendant will be obliged to execute the judgment.

Option №4 - an application to the local prosecutor's office

If the situation with heating is not normal, it is necessary to contact the prosecutor's office. In addition to the management company checks will also be held on the appeals that were not answered in the supervisory bodies.

Apply to the prosecutor's office can only personally. To do this, you must know the address and come with the needed permissions. You need to write a statement about the audit urgently in the management company. The application must be attached copies of requests unanswered.

Option №5 - treatment in the receiving President

If there is no response the prosecutor's office should be written into the reception of the president. This can be done online by filling an online form. After a complaint it will consider and decide on the appointment of inspections, pointing to the relevant supervisory authorities.

You can write a collective appeal. sample is already available can be used to compile a complaint or write it in any form. You need to attach photos and copies of supporting documents, it will shorten the time to receive a response.

Conclusions and useful videos on the topic

Interview of YLD:

The video explains how to recover money for loss of heat:

The following briefly shown as a roller temperature is monitored in homes:

The problems that arise with the application of heat to homes should be addressed by the management company in the normal manner. If an organization ignores its direct responsibilities, it can be made.

Consumers of utilities rarely bring the matter before the court hearing, although it stimulates the management company to comply with its obligations. In addition to the costs of compensation may be required to verify the validity of the accrued rent. If you find a violation, the recalculation will be obliged to do by the court.

In any questions during the study material? We find inaccuracies, or have valuable information that you can share with your website visitors? Leave your comments, ask questions in the box located below.

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