Comfort for modern people now plays a big role in life. When they turn off the water, gas, it starts to annoy: there is nothing to wash the accumulated dishes with or nothing to cook food on. Let us dwell on the second problem in more detail. What to do when there is no natural fuel, where to call if there is no gas in the apartment, because it is not always possible to ask the neighbors about the problem.
Don't worry right away, as gas suppliers can make emergency shutdowns. When carrying out unplanned work, gas service employees sometimes do not notify consumers about the shutdown.
There are various reasons for the termination of the supply of the resource. In addition to breakdowns, they turn off the gas for late payment, then you should not call the gas service. The defaulter will first have to pay off the debts, including the accrued interest, fines. Then pay the due amount for reconnecting to the gas line and the rest of the costs. We will further consider all the cases that may be, tell you where to go if there is no gas in the house.
The content of the article:
- Reasons for turning off the gas in the apartment
- Gas cut-off procedure
- Where to call if there is no gas?
- Gas cut off for non-payment - advice
- Conclusions and useful video on the topic
Reasons for turning off the gas in the apartment
Blue fuel is by far the most popular source for both space heating and cooking. Due to the affordable price, maximum convenience in the use of these raw materials, no one will give up the resource on their own initiative.
What to do when the gas in your apartment disappeared, and it was a complete surprise. First you need to protect yourself, cover everything gas taps in the rooms, and then find out the reason, because the sources of the problems can be different.
When you do not have gas supply in an apartment for more than two days, then you have every right to file a complaint with Rospotrebnadzor. Of course, if this shutdown is not related to debt for a natural resource
The most common reasons for a gas cutoff are:
- emergency situations on gas mains, various damage to the gas pipeline or other components of gas pipeline systems;
- damage to gas pipes, taps in apartments, multi-storey buildings. Gas leak detected by gas services or users;
- if in the apartment of one of the residents of the house there is a malfunction of the gas appliance or a gas leak, then they can block the whole house;
- gas is turned off due to vehicle accidents, near gas mains, when there is reason to suspect that the pipe has been damaged;
- gas supply is stopped for the time when new users are connected to the mains.
Every resident of an apartment building should know what if they turn off the gas, then all safety measures should be followed.
First, turn off all the valves in your apartment, then, if possible, notify your neighbors that the gas supply to the house has been stopped so that they also turn off all gas appliances. After that, you can find out what happened, what is the reason for stopping the gas supply.
When notifying workers by consumers about all kinds of breakdowns in an apartment or on a staircase the site of gas appliances, other devices, they arrive within a few hours to eliminate malfunctions. Depending on the breakdown, they have the right to turn off the gas for all residents of the house for no more than two days
Gas service specialists can turn off the gas supply only for valid reasons, for this reason, their work should be treated with understanding. After all, any cause of a breakdown in the gas system requires special attention.
Gas cut-off procedure
The characteristics of the gas are known even to schoolchildren; it is a volatile substance. In the gas pipeline, it is always under pressure, because without pressure it will not be supplied to consumers. Natural gas leaks sometimes occur due to wear hoses, pipes, valves, taps. As a result, an unpleasant odor can be heard.
Read more about the service life of gas pipes in this stuff.
And there is another characteristic feature of household fuel - the ability to accumulate in an enclosed space. According to its characteristics, gas is lighter than air, because at first it accumulates at the top, which can end badly if you do not immediately pay attention to the characteristic smell in the apartment.
Turning off the gas supply in an apartment building will be legal only when repair work is being carried out. Most often, company employees notify residents of the house about this.
Natural gas is a highly flammable substance, and the combustion of a large amount of a natural resource takes place at lightning speed with a very high temperature. The force of a shock wave from one spark in a room with a large amount of gas can even tear down the walls of a house, collapse ceilings, not to mention glass windows and doors.
The leakage of fossil fuels is often the source of various ills: from the destruction of housing to the death of people. And that's not all, being in an apartment with a lot of gas can get poisoned.
The process does not take place immediately, the person loses consciousness at first. This is because there is not enough oxygen in the house. If no one is near, then this will lead to sad consequences - death.
Turning off the gas supply in an apartment building will be legal only when repair work is being carried out. Most often, company employees notify residents of the house about this.
Backdraft is also an important feature that must be taken into account in critical situations, when gas has filled the entire room and a fire has arisen in the clogged room. In this case, the gas has no natural outlet because all windows and doors are closed. When the door is opened, the fire can burst into another room, which is life-threatening.
In order to prevent the sad consequences described above, before calling somewhere when the gas is turned off in the house, do the following:
- Close all burners, turn off the boiler, the column.
- Close all gas valves in the house.
- Warn neighbors about turning off the gas supply in the house.
- Let them also turn off their gas taps, turn off gas appliances.
- If you smell gas somewhere, open windows, doors for ventilation.
- Do not use lighters, do not light a fire, do not turn on the lights.
Only after taking these safe measures, call the gas service: 04, clarify the situation, why there is no gas in your house.
If the gas pressure in the pipe has dropped and gas does not enter the apartment, then you need to notify not only the gas service 04, but also all the neighbors living in the house
According to the rules, employees of gas networks must eliminate all causes of breakdowns of gas equipment and pipes within two days. And the company should come to the call as soon as possible.
Where to call if there is no gas?
So, when you have implemented all the security measures, in case the gas is allowed into the house, and there is no one at home. Everything will be turned off, and there is no need to worry that natural fuel will fill the room.
Go to the next step - find out the reason for the lack of gas. To do this, call the gas service by phone: 04 (from a landline phone).
The service operator should be aware of why there is no gas supply in your area when the supply of natural gas to the house is resumed. He will advise you, provide you with the necessary information.
Gas emergency calls are free. In the case when there is no SIM card on the mobile or it is blocked, then you can call 112
If you call from a mobile phone, the gas service number will differ slightly from the landline number 04, from the mobile you need to call 104.
Everyone who has gas in the house, apartment, bear some responsibility for all the risks associated with natural fuel. Leaving home, you should always check the taps and valves so that there are no leaks anywhere. If you smell gas in the apartment or on the staircase, then be sure to contact the gas service.
Gas cut off for non-payment - advice
Previously, a situation was discussed when gas supply was absent for some time due to breakdowns or planned measures. But what to do when the gas was cut off due to non-payment, and the consumer probably knows that he has debts? Indeed, at present, gas services have the right to turn off the supply of a natural resource even when consumers have two months of debt.
In this situation, suppliers are obliged to notify customers that they are either obliged to pay debts, or they will turn off the gas. Moreover, the notification is sent by registered mail by mail 20 calendar days before the shutdown date.
Sometimes consumers do not receive such letters, and do not know why the supply of blue fuel to their homes was cut off. Ignorance will not free the consumer from paying for gas supply services. Therefore, you should always monitor whether there are any debts, check whether all payments have been received by the gas workers.
If the gas supply was turned off for debts, then the tenants have the right to contact the gas service and ask for an installment plan, referring to the fact that children live in the house, it is cold without heating
When disputable situations arise, it is necessary to visit the subscription department of the gas service. If there are debts, ask for a grace period. One call to the gas service: 04 the problem cannot be solved.
Fuel suppliers will go to a meeting if the debtor writes a statement where he indicates the reason for non-payment of services, promises to pay for gas supply by a certain date. Also, the debtor has the right to send a letter of complaint to Rospotrebnadzor, the Ministry of Justice in the event that Gorgaz does not pay attention to his application for a postponement of debt repayment. You can read more about where to complain about the gas service. here.
Conclusions and useful video on the topic
The video posted below allows you to better reveal the topic of stopping the gas supply to the house. The video shows an example when gas workers turned off the gas in an apartment building, and how residents get out of this situation:
There are many examples when gas workers cut off the gas supply for one reason or another. Therefore, the question of where to call if there is no gas worries many consumers. If the apartment temporarily does not have gas supply, first you need to turn off all the valves, and then call the gas service 04 and clarify the situation.
In no case should you independently look for a common gas valve for an apartment building, and turn it on without the knowledge of the gas supply service workers.
If the gas supply was turned off in your house for various reasons and you have already encountered this problem, then share how you solved the issue. Perhaps you have any other additions to our information? Leave your comments below in the block.
